Our Policy

Shipping

We offer free worldwide shipping!

Your beautiful shoes will be shipped to your waiting feet via the UK Royal Mail and within 1 business day of an order, we will send over the tracking number to you so that you can track your order.

Customs and Taxes

We are based in London and our shoes do not incur local taxes and duties when shipped within the European Union.

We will ship outside the European Union as well, however delivery taxes and duties will be unpaid, and will be the responsibility of the customer.  This means import taxes and duties are excluded from the prices you see at the checkout, and you may be required to pay additional amount upon receipt of your order or at a later date, depending on the requisites of your local authority. We recommend that you check import taxes and duties in your country before placing an order.

Returns and Refunds

We know you’re going to love your shoes. But if for any reason you don’t, you’re welcome to return them in an unworn condition along with the original packaging within 15 days of receiving them. We’ll refund you 100 percent of the price you paid. You are only responsible for the one-way return postage.

The same goes for exchange. You’re welcome to exchange your shoes for a different size (subject to availability) or for a different style (subject to adjusting for the price difference) provided that you return them in an unworn condition along with the original packaging within 15 days of receiving them. You are only responsible for the one-way return postage of the items exchanged and for the delivery cost of the new item.

 

In case of any queries, please get in touch - hello@tintlondon.eu